Refund policy

Refund Policy

EveryCove accepts return requests within 14 days of delivery.

To be eligible for a return, your item should be unused, in the same condition in which you received it, and in its original packaging when reasonably possible. Please keep your order confirmation or other proof of purchase.

To request a return, email hello@everycove.com with your order number and the reason for the return. If your return is approved, we will provide return instructions and the correct return address.

Please do not send an item back to the address shown on the original shipping label unless we specifically instruct you to do so.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at hello@everycove.com.

Please include your order number and photos when helpful. We will review the issue and work with you on an appropriate replacement, refund, or other resolution.

Return shipping

Unless the return is due to our error or a damaged, defective, or incorrect item, return shipping costs are the customer's responsibility.

Original shipping charges, if any, are not refundable unless required by law or the return is due to our error.

Refunds

Once we receive and review an approved return, we will notify you of the refund decision.

Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to process and post the refund.

Non-returnable items

We may be unable to accept items that have been used, materially altered, damaged after delivery, or returned without prior authorization.

If you're unsure whether your item qualifies for a return, contact hello@everycove.com before sending it back.